Requesting a web update

If you have a WordPress site you can probably make most text updates on your own. If you need help or have a question please get in touch. Complimentary phone and email support is part of our ongoing service (with any WordPress maintenance agreement)!

If you would prefer Eat Paint Studio to update your site, that’s not a problem. All updates and changes to your website should be submitted in writing. A desired date of completion is useful but not required. Turn-around time is about 2-7 business days depending on the extent of update and Eat Paint Studio workflow. An estimate and expected date of completion will be submitted to you after review of materials. Upon approval, work will begin.

PLEASE FOLLOW THESE DIRECTIONS WHEN REQUESTING AN UPDATE:

  • All text for web must be submitted in a Word .DOC, a shared Google .DOC or in the body of your email. LABEL each section clearly with the TITLE of the page it should appear on.
  • All images must be submitted in a ZIPPED folder. Include an image list with desired placement if you have specific pages in mind. Learn how to zip files, for Windows and Mac on eHow.com!
  • If your zipped image folder is more than 10MB than email is not be the best way to send your files. Use a FREE file transfer program like YouSendIt.com’s lite account. Easy, free and fast!
An invoice and email to REVIEW your update will be sent when completed. Payment is due upon receipt; 1-round of courtesy changes included to fix any loose ends or small text changes.

All images and text must be emailed to Emily at: projects@eatpaintstudio.com

Need a re-design or have a new project?

Eat Paint Studio is happy to work with new and existing clients to make design changes to existing sites and to provide additional development as your business grows. Please request a quote and we’ll get back to you quickly with an estimate and turn-around time.

Maintenance Agreements

Please note that regular security updates to WordPress core and installed plugins are essential to the security and efficiency of your website. After the first 30-days of service, you may choose to have Eat Paint Studio monitor and maintain the security of your WordPress install and plugins. All plans include regular, manual upgrades as advised by WordPress and Plugin authors as well as monthly check-ups. Complimentary email and phone support is provided during your maintenance agreement. 
  • Annual Plan: $200
  • Quarterly: $60
If you elect not to purchase a maintenance agreement all service requests will be billed at the hourly rate of $60/hour. Additional web programming and development WITH a current maintenance agreement is discounted to $50/hour. Rates subject to change without notice.

Make an Online Payment

Avoid late fees! Make a secure payment online for design services, maintenance or to put a deposit on a new project. If you lost your password to the page, contact Emily. Emailed invoices that can be paid online are also available.